Refund Policy

1. Overview

At Hyipcarding, we want you to be satisfied with your purchase. This Refund Policy explains the conditions under which you can request a refund for digital products purchased through our Platform.

2. Eligibility for Refunds

You may be eligible for a refund if:

• The request is made within 7 days of purchase
• The digital product has not been activated, redeemed, or used
• You provide a valid reason for the refund
• You have the original order number and proof of purchase

3. Non-Refundable Products

The following are not eligible for refunds:

• Activated software license keys
• Redeemed gift card codes
• Accessed subscription services
• Delivered digital downloads (if downloaded)
• Products where the delivery confirmation shows "delivered" status
• Custom or personalized digital products

Once a digital product has been delivered and the unique code/key has been revealed, it cannot be "returned" in the traditional sense as it could have been copied.

4. Valid Refund Reasons

Acceptable reasons for refund requests include:

• Duplicate purchase (same product ordered twice)
• Product not as described (significant discrepancy)
• Technical issue preventing use (verified by our team)
• Payment processed but product not delivered
• Wrong product delivered

Change of mind, compatibility issues, or "no longer needed" are generally not valid reasons for digital products.

5. Refund Process

1. Contact support at support@cybershop.example with your order number
2. Provide details about the issue and reason for refund
3. Our team will verify the product status (activation/redemption check)
4. If approved, the refund will be processed to the original payment method
5. You will receive confirmation via email

6. Refund Timelines

• Crypto payments: Refunded to the original wallet address within 1-2 business days after approval
• Card payments: 5-10 business days to appear on your statement (depends on card issuer)
• Store credit: Instant if you prefer store credit for future purchases

7. Partial Refunds

In some cases, we may offer a partial refund if:

• Only part of a multi-item order is eligible
• Minor issues that don't warrant a full refund
• As a goodwill gesture for customer satisfaction

8. Disputed Transactions

If you initiate a chargeback or payment dispute with your payment provider without contacting us first:

• Your account may be suspended pending investigation
• Digital products will be revoked/deactivated
• We reserve the right to contest the dispute with evidence of delivery
• Future purchases may be restricted

Please contact us first—we resolve most issues quickly and fairly.

9. Regional Considerations

Consumer protection laws vary by country. This policy provides our baseline terms. If your local laws provide additional rights, those will apply. For EU customers, the 14-day right of withdrawal may apply, but is waived for digital content once delivery has begun with your consent.

10. How to Request a Refund

To request a refund, email us at support@cybershop.example with:

• Order number
• Email used for purchase
• Product name
• Reason for refund
• Screenshots if applicable

11. Contact Information

For refund-related questions:

Email: support@cybershop.example

Subject: Refund Request - [Order Number]